Whether it’s to automate manual processes, streamline workflow or improve the experience for customers, software programs can help businesses save money, reduce human error, and increase profits. Choosing benefits of PDF documents the right business software isn’t an easy task with so many options to choose from.
Small and medium-sized companies (SMBs) can benefit from low-cost and free alternatives to business suites with branded names such as LibreOffice and Google Docs. These suites typically offer accounting, office productivity tools, project management and communications systems. Enterprise resource planning (ERP) is a suite that includes more advanced features like inventory management and global reports are available for larger companies.
Live chats and cobrowsing are two of the customer support tools that can help businesses resolve issues faster that results in greater satisfaction and retention. Some of these tools, such as Help Scout and Zendesk are integrated with other apps to provide a more comprehensive customer experience.
Contract management software, such as Plutio allows businesses to keep up with ongoing projects by collating all relevant information on one screen to make it easy to access and review. For example users can check the progress of projects, billable time and paid invoices at a glance.
As consumers of younger generations prefer customized products and services, companies must adapt their marketing strategies. This can be achieved with customer relationship management (CRM) tools that track customers’ online behaviour which allows businesses to better understand their needs and to provide personalized products. These tools can be used to study sales trends and market conditions.
