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After a thorough investigation, we had determined that the casino’s system failed to enforce bonus restrictions properly. Initially, the casino had insisted that the player breached the terms and conditions by claiming a bonus with a code, which should not have been available to her due to her jurisdiction. However, we found that the enforcement was based on IP address rather than the country in the registration form, and VPN usage was not prohibited by the casino. Despite the casino providing evidence of a bonus code being used, the player consistently denied this. Ultimately, we reopened the complaint to give the casino another chance to resolve the issue. The casino then decided to make an exception and credit the confiscated amount back to the player’s account.
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- All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
- United Kingdom real money casinos it is the red 7, depending on the number of collected Galleys.
- It is your responsibility to determine if gambling online from your current location is legal.
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Player Is Requesting A Deposit Refund
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Later the player confirmed that the issue was resolved. The player from United Kingdom had her withdrawal processed a few days ago. The player’s withdrawal is delayed withouth further explanation. The player’s withdrawal has been delayed even thou it’s not his first withdrawal request in the casino. Eventually, the player received his withdrawal and the complaint is solved. The player’s deposit did not arrive in his casino account.
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Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at. Despite their already giant collection of casino games, Microgaming is never far from releasing their next one.
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